Enterprise Rideshare is designed to be easy for riders and employers, so learn more by exploring the frequently asked questions in these categories:
Why vanpool instead of commuting in my own car?
Enterprise Rideshare helps cut commuting costs up to 80%. Driving alone costs over $1,000 a month and more than $10,000 per year* – vanpooling can reduce these costs significantly.
You’ll save on gas by sharing the cost with your fellow commuters. You’ll reduce your out of pockets because you’ll drive your personal car less (so scheduled maintenance isn’t needed as often, and you avoid wear and tear, decrease the likelihood of unscheduled repairs and slow vehicle depreciation.) You can decrease your auto insurance payments by 10–30% with recreation only or pay-as-you-drive policies. Plus, you will enjoy tax benefits if your employer offers pre-tax payroll deduction for mass transit.**
Learn more about the impact Enterprise Rideshare can have on your life.
*Based on AAA average commuting figures, for a 100-mile round trip per day. Costs may vary by location or length of commute.
**IRS Tax Code 132(f)
What kind of vehicle do I get?
We offer a variety of late-model vehicle options, including standard bench style seating or fully converted vans with individual reclining captain’s chairs, leather seating and a number of other amenities.
How is the monthly fare collected?
Where do we board the van?
Each day the vanpool group gathers at a predetermined meeting point central to all the riders' homes (e.g. a grocery store or church parking lot) where cars can be left for the day.
Most vans designate two to four drivers to share driving duties. All drivers must submit an application and are subject to approval prior to driving. All drivers must be 25 years or older (18 years or older in Michigan or New York) and meet minimum driver requirements. As part of the Enterprise Rideshare driver application process, each driver's MVR (Motor Vehicle Record) is checked annually to ensure that it is in compliance with our policies. To view our policies, click here. Only approved drivers may operate the vehicles. There is no cost for additional drivers.
For Drivers under the age of 25 in Michigan and New York, additional surcharges and limits on available vehicle makes and models may apply. Contact Support@EnterpriseRideshare.com for more information on costs and vehicle limitations.
How do I get started?
Simply call 800 VAN-4-WORK and speak to a customer service representative. The process typically takes less than a week. Or visit Start a Vanpool, provide us with a few basic details and a dedicated Enterprise Rideshare representative will contact you directly.
Do I have to lease or buy the vehicle?
No, all vanpools are rented on a month to month basis for complete flexibility as ridership fluctuates.
How is maintenance handled?
Enterprise covers both minor and major repairs, as well as all scheduled servicing. We will coordinate with a local vendor for van servicing. If the van needs to be kept in a shop overnight, Enterprise will provide a loaner vehicle in most instances. This includes no “out of pocket” expenses since the shops bill Enterprise directly.
What about fuel?
It's easy. Most vanpool groups use the Enterprise fuel card program through WrightExpress which is accepted at most major fuel stations.
Where does the van get parked at night?
Either the van is left at the meeting point, or a driver takes it home.
Can the drivers use the van for personal use?
Depending on the state, Enterprise offers up to 200 additional miles per month to be used at the vanpool group’s discretion.
How much does it cost?
Each vanpool’s monthly fees are based on the size of the vehicle, the selected amenities, the round-trip distance, and, in the case of Michigan and New York operators, the driver’s age. Call 800 VAN-4-WORK for specific pricing in your area.
Keep in mind that employees can fund their vanpool with up to $260 of pre-tax income each month, which decreases their amount of taxable income, in turn increasing take home pay. For employers, this pre-tax deduction decreases the amount of taxable payroll, which decreases payroll taxes.
In addition to the tax incentive, there are also a number of local transit agencies that provide a significant subsidy to further lower the cost of vanpooling.
What does the price include – Enterprise Difference
The monthly payment includes a late-model vehicle, full-service maintenance program, 24-hour roadside assistance and a comprehensive insurance program. Plus, because Enterprise Rideshare is backed by Enterprise Rent-A-Car, riders will have a local point of contact through our neighborhood network of more than 7,600 rental offices located within 15 miles of 90 percent of the U.S. population. The only additional expenses may be fuel, parking, and toll road fees, where applicable.
Are there any subsidies available?
In many geographic areas, there are local subsidies available. Call 800-VAN-4-WORK to see if there are subsidies available in your area.
Are there special tax incentives?
Yes! Vanpool riders may be eligible for a $260/month, $3,120/year Federal Tax Incentive. (To learn more about decreasing payroll taxes, see(See Corporate Benefits.)
What happens if I vanpool to work and have to leave early or stay late?
Whether it’s a looming project deadline or an unforeseen emergency, with the Guaranteed Ride Home program, you get the flexibility you need for a last-minute change in schedule.
To learn more about the Guaranteed Ride Home Program, please talk to your local Enterprise contact or call 800 VAN-4-WORK.
What happens if we breakdown?
Our 24/7 breakdown assistance program guarantees your vanpool group will never be stranded in the event of a breakdown.
What happens if the van gets into an accident?
Subject to the terms of the agreement, Insurance coverage includes Auto Liability and Uninsured Motorist. Physical Damages to the vehicle are provided for in the agreement. If an accident occurs, our breakdown assistance program can assist you. Please call 800 VAN-4-WORK and select option #1
What happens if I lose a rider?
Our Ridematching Program assists vanpool groups in filling empty seats. If the seats can't be filled, the group may choose to switch to a smaller vehicle.
Enterprise vanpools are set up on a simple month-to-month basis. If you decide at any point that you would like to discontinue the vanpool, simply turn in a 30-day notice and return the van at the end of that time period.
Simply call 800 VAN-4-WORK and speak to a customer service representative. The process typically takes less than a week.