Account Summary For Vanpool Coordinators
Online tools to help manage your vanpool
What is the Account Summary?
The Account Summary is an online resource for coordinators that provides quick and up-to-date access to a vanpool’s account activity, including previous and current balances, payments, invoices and charges.
Does everyone in the vanpool have access to the Account Summary?
No, only coordinators can view the Account Summary. They can also access Invoice History and Vanpool Payments via the Account Summary. Other vanpool participants can only access their personal payments.
What is the Prior Balance section?
Prior Balance shows the vanpool’s previous invoice balance, any payments received toward that balance and, when applicable, any past due amount.
What is the Current Charges section?
Current Charges lists all fees* applied during the current month, including vehicle rental, sales tax and subsidy credits. *Remember, vanpool charges are applied a month in advance.
What is the Recent Payments section?
Recent Payments shows credits and payments received from all vanpool participants for the current month’s charges. Content refreshes daily, so check the "as of" date for clarity.
What is the Vanpool Payments tab?
Vanpool Payments displays up to 12 months of prior payments and can only be accessed by coordinators. Call 800-VAN-4-WORK to review payments not displayed.
What is the Invoice History tab?
Invoice History allows coordinators to view, download or print the current invoice and/or twelve prior invoices. Call 800-VAN-4-WORK to view additional invoices, including former vRide customer invoices.
Why vanpool instead of commuting in my own car?
Vanpooling saves the average commuter 50-75% versus driving alone, plus it saves time and is less stressful. (See Individual page)
How much does it cost?
Pricing varies based on the size of the van, the round-trip distance and the type of equipment in a van. Compared to long distance drive alone costs, vanpooling will save on average 50-75%. Call 800 VAN-4-WORK for specific pricing in your area.
Additionally, individuals are eligible for a tax incentive (up to $245/month) which provides a significant tax savings if you vanpool. In addition to the tax incentive, there are also a number of local transit agencies that provide a significant subsidy to further lower the cost of vanpooling.
What does the price include?
The monthly payment includes a late-model vehicle, full-service maintenance program, 24-hour roadside assistance and a comprehensive insurance program. (See The Enterprise Difference) The only additional expenses may be fuel and parking (where applicable).
What kind of vehicle do I get?
We offer a variety of late-model vehicle options for vanpools including standard bench style seating or fully converted vans with individual reclining captain’s seats, overhead lights, and a number of other amenities.
We also offer a line of upgraded crossovers and SUVs. For A complete list of vehicle options and amenities, see Vehicle Options
Do I have to lease or buy the vehicle?
No, all vanpools are rented on a month to month basis for complete flexibility as ridership fluctuates.
How is maintenance handled?
Enterprise covers both minor and major repairs, as well as all scheduled servicing. We will coordinate with a local vendor for van servicing. If the van needs to be kept in a shop overnight, Enterprise will provide a loaner vehicle in most instances. This includes no “out of pocket” expenses since the shops bill Enterprise directly.
What happens if we breakdown?
Our 24/7 breakdown assistance program guarantees your vanpool group will never be stranded in the event of a breakdown.
What happens if the van gets into an accident?
Our comprehensive insurance coverage includes Auto Liability, Comp/Collision, and Uninsured Motorist. If an accident occurs, our breakdown assistance program will arrive to assist you.
What about fuel?
It's easy. Most vanpool groups use the Enterprise fuel card program through WrightExpress which is accepted at most major fuel stations.
How is the monthly fare collected?
Typically vanpool groups open a separate "vanpool" checking account at a local bank. Each rider writes a check to the Vanpool Driver/Coordinator (the main driver) each month, who in turn deposits the checks into the vanpool account and writes a single check to Enterprise from that account. As an alternative, you can ask your employer if they would be willing to administer an automatic payroll deduction from each of the riders' paychecks as a means of fare collection. This also simplifies the process of taking advantage of the Federal Tax incentive available to many vanpool riders.
Where do we board the van?
Each day the vanpool group gathers at a predetermined meeting point central to all the riders' homes (e.g. a grocery store or church parking lot) where cars can be left for the day.
Where does the van get parked at night?
Either the van is left at the meeting point, or a driver takes it home.
Most vans designate two to four drivers to share driving duties. All drivers must be 25 years or older and meet minimum driver requirements which vary by state. As part of the Enterprise Rideshare driver application process, each driver's MVR (Motor Vehicle Record) is checked annually to ensure that it is in compliance with our policies. To view our policies, click here.
Can the drivers use the van for personal use?
Depending on the state, Enterprise offers up to 200 additional miles per month to be used at the vanpool groups
Are there any subsidies available?
In many geographic areas, there are local subsidies available. Call 800-VAN-4-WORK to see if there are subsidies available in your area.
Are there any special tax incentives?
Yes! Vanpool riders may be eligible for a $245/month, $2940/year Federal Tax Incentive. (See Tax Incentives.)
What happens if I lose a rider?
Our Ridematching Program assists vanpool groups in filling empty seats. If the seats can't be filled, the group may choose to switch to a smaller van.
What happens if I vanpool to work and have to leave early or stay late?
Enterprise Rent-A-Car offers a Guaranteed Ride Home Program that provides an affordable solution in the event of an unexpected emergency.
How long of a commitment do I have to make to a vanpool?
Enterprise vanpools are set up on a simple month-to-month basis. If you decide at any point that you would like to discontinue the vanpool, simply turn in a 30-day notice and return the van at the end of that time period.
How do I get started?
Simply call 800 VAN-4-WORK and speak to a customer service representative. The process typically takes less than a week. (See Form a Vanpool)