Help With One Time Payments
Pay your vanpool bill online now
How do I make a One-Time Payment?
What type of cards are accepted for One-Time Payments?
Mastercard and Visa credit and debit cards. Go!Card, TranServe and Citified TIP cards.
Can I use my TIP card for a One-Time Payment?
Yes, you can use a Go!Card, TranServe or Citified card.
Can I have my payment withdrawn directly from my bank account?
Not currently; however, we will be introducing this functionality shortly.
Who do I contact if I have a question about past payments?
Payments made online for the past 12 months will be displayed in “My Online Payment History.” Should you have questions about other payments, please call 800-VAN-4-WORK and have your vanpool ID ready so we may quickly find your account.
Where can I find my vanpool ID?
Your vanpool ID is listed under your name on the top left of the screen after login. Your vanpool ID will also be displayed on all payment confirmation pages and corresponding emails.
What is listed in the “My Online Payment History” section?
“My Online Payment History” shows all one-time and recurring payments you have made online using a credit, debit or TIP card. If you do not see a specific payment, please call 800-VAN-4-WORK
Can I see what other participants in my vanpool have paid in the “My Online Payment History” section?
No. This section only displays your personal payments. If you are a Coordinator, you can review other participants’ payments by selecting Vanpool Payments or Account Summary from the side menu.
How do I save a card for future One-Time Payments?
After you enter the card number, expiration date, security code and name on card, select “save this card”. You’ll be able to access the saved card from the Saved Payment Methods menu the next time you need to make a one-time payment.
How do I use a Saved Payment to complete a One-Time Payment?
Click One-Time Payment, then select Saved Payment Methods. Choose the card you wish to use, enter the card’s security code and hit PAY.
How do I modify or delete a Saved Payment for a One-Time Payment?
Click One-Time Payment, then select Saved Payment Methods. Choose the card you wish to modify or delete, then select the edit (pencil) graphic in the top right corner. You may only modify the card’s expiration date. If you need to update the card number, you will need to delete the saved card and start over. Modify the card’s expiration date by clicking in the field and entering the new date. Enter the card’s security code and hit SAVE. Delete the card by selecting the trash can graphic and choosing DELETE.
Will I get a receipt after I complete a One-Time Payment?
Yes, you will receive confirmation both on screen and in your inbox.
Can I select what invoice my One-Time Payment is applied to?
All online payments will be applied to the current invoice. If you need to apply payments to past invoices, please call 800-VAN-4-WORK.
When is my vanpool payment due?
Vanpool payments are due by the 5th of the month.
Why vanpool instead of commuting in my own car?
Vanpooling saves the average commuter 50-75% versus driving alone, plus it saves time and is less stressful. (See Individual page)
How much does it cost?
Pricing varies based on the size of the van, the round-trip distance and the type of equipment in a van. Compared to long distance drive alone costs, vanpooling will save on average 50-75%. Call 800 VAN-4-WORK for specific pricing in your area.
Additionally, individuals are eligible for a tax incentive (up to $245/month) which provides a significant tax savings if you vanpool. In addition to the tax incentive, there are also a number of local transit agencies that provide a significant subsidy to further lower the cost of vanpooling.
What does the price include?
The monthly payment includes a late-model vehicle, full-service maintenance program, 24-hour roadside assistance and a comprehensive insurance program. (See The Enterprise Difference) The only additional expenses may be fuel and parking (where applicable).
What kind of vehicle do I get?
We offer a variety of late-model vehicle options for vanpools including standard bench style seating or fully converted vans with individual reclining captain’s seats, overhead lights, and a number of other amenities.
We also offer a line of upgraded crossovers and SUVs. For A complete list of vehicle options and amenities, see Vehicle Options
Do I have to lease or buy the vehicle?
No, all vanpools are rented on a month to month basis for complete flexibility as ridership fluctuates.
How is maintenance handled?
Enterprise covers both minor and major repairs, as well as all scheduled servicing. We will coordinate with a local vendor for van servicing. If the van needs to be kept in a shop overnight, Enterprise will provide a loaner vehicle in most instances. This includes no “out of pocket” expenses since the shops bill Enterprise directly.
What happens if we breakdown?
Our 24/7 breakdown assistance program guarantees your vanpool group will never be stranded in the event of a breakdown.
What happens if the van gets into an accident?
Our comprehensive insurance coverage includes Auto Liability, Comp/Collision, and Uninsured Motorist. If an accident occurs, our breakdown assistance program will arrive to assist you.
What about fuel?
It's easy. Most vanpool groups use the Enterprise fuel card program through WrightExpress which is accepted at most major fuel stations.
How is the monthly fare collected?
Typically vanpool groups open a separate "vanpool" checking account at a local bank. Each rider writes a check to the Vanpool Driver/Coordinator (the main driver) each month, who in turn deposits the checks into the vanpool account and writes a single check to Enterprise from that account. As an alternative, you can ask your employer if they would be willing to administer an automatic payroll deduction from each of the riders' paychecks as a means of fare collection. This also simplifies the process of taking advantage of the Federal Tax incentive available to many vanpool riders.
Where do we board the van?
Each day the vanpool group gathers at a predetermined meeting point central to all the riders' homes (e.g. a grocery store or church parking lot) where cars can be left for the day.
Where does the van get parked at night?
Either the van is left at the meeting point, or a driver takes it home.
Most vans designate two to four drivers to share driving duties. All drivers must be 25 years or older and meet minimum driver requirements which vary by state. As part of the Enterprise Rideshare driver application process, each driver's MVR (Motor Vehicle Record) is checked annually to ensure that it is in compliance with our policies. To view our policies, click here.
Can the drivers use the van for personal use?
Depending on the state, Enterprise offers up to 200 additional miles per month to be used at the vanpool groups
Are there any subsidies available?
In many geographic areas, there are local subsidies available. Call 800-VAN-4-WORK to see if there are subsidies available in your area.
Are there any special tax incentives?
Yes! Vanpool riders may be eligible for a $245/month, $2940/year Federal Tax Incentive. (See Tax Incentives.)
What happens if I lose a rider?
Our Ridematching Program assists vanpool groups in filling empty seats. If the seats can't be filled, the group may choose to switch to a smaller van.
What happens if I vanpool to work and have to leave early or stay late?
Enterprise Rent-A-Car offers a Guaranteed Ride Home Program that provides an affordable solution in the event of an unexpected emergency.
How long of a commitment do I have to make to a vanpool?
Enterprise vanpools are set up on a simple month-to-month basis. If you decide at any point that you would like to discontinue the vanpool, simply turn in a 30-day notice and return the van at the end of that time period.
How do I get started?
Simply call 800 VAN-4-WORK and speak to a customer service representative. The process typically takes less than a week. (See Form a Vanpool)